Legal
Refunds & cancellation
How to cancel, what happens to your access, and when you get money back.
Last updated 26 August 2026
Who you buy from
When you subscribe, the order is placed with Creem (Armitage Labs OÜ, Telliskivi tn 57b/1, Tallinn 10412, Estonia), acting as merchant of record. That is not a detail of the plumbing — it decides who you are actually contracting with:
Armitage Labs OÜ — not Typolo — is the seller of your subscription. Your purchase contract is with them, and their buyer terms apply alongside this page.
They take the payment, issue the invoice, work out any VAT or sales tax due where you live, and appear on your card statement. They also process refunds.
Typolo remains responsible for the service itself — your account, your practice history, and everything in the terms of service.
You can ask either of us about a refund. The answer will be the same, and we will arrange it with Creem so you do not have to.
Cancelling
Go to your account page and choose Manage subscription. That opens the billing portal, where cancelling takes one click. You do not need to email anyone and nobody will try to talk you out of it.
Cancelling stops the next charge. It does not cut off your access: Premium keeps working until the end of the period you have already paid for, and the account then drops back to the Free plan — one text a day, same as everyone else. Your practice history stays where it is.
The billing periods
Monthly — $5.99, charged every month on the day you subscribed.
Yearly — $39.99, charged once a year.
Each renews automatically until cancelled. A reminder is not sent before every monthly charge; the renewal date is always shown on your account page.
Refunds
Within 14 days of a charge, ask and you get it back. No reason needed and no conditions about how much you used it. Write to support@typolo.app from the address on the account, say which charge, and it will be refunded to the original payment method.
After 14 days, a charge for a period already under way is not normally refunded — cancel instead, and you keep the access you paid for until it runs out. Two exceptions, both of which are simply the right answer:
You were charged after cancelling. Refunded in full, always.
The service was broken for a meaningful part of the period. Tell us what happened and we will work out a fair amount rather than argue about it.
How the money comes back
Refunds are processed by Armitage Labs OÜ, since that is who took the payment, and return by the same route they came. Expect five to ten business days depending on your bank. You do not need to contact them yourself — email us and we will arrange it.
If you are a consumer in the EU or UK
You have a statutory right to withdraw from a distance contract within 14 days. Because Premium unlocks immediately at checkout, you are asked to agree that performance starts right away, which in principle limits that right. In practice it makes no difference here: the 14-day policy above is offered to everyone regardless, and it is at least as good as the statutory position. Your legal rights are unaffected by anything on this page.
Free trials
There are none, because there is nothing to trial your way out of. The Free plan is permanent and needs no card — a new text every day, the full trainer, no expiry. Subscribe only once you already know whether you want the rest of the library.
Chargebacks
If something has gone wrong with a charge, email us first — it is faster than a chargeback and there is no reason it should not be resolved. Accounts with an unresolved chargeback may be suspended until it is sorted out.
Anything not covered here: support@typolo.app.